New Return Policy

A new return policy has been posted!

Check it out on the website here: http://www.sovainc.net/return-policy

Or download a PDF version here: https://drive.google.com/open?id=1FgLX7hBnBXrsN52tvi49LvbiJ8jjNYb4

One Talk Customer References

Sharing the success! Check out the recent customer reference point of views when it comes to One Talk and working with SOVA and our sales groups.

“They also analyzed our phone system and made the recommendation to use Verizon’s One Talk solution for ease of implementation, redundancy, and mobility benefits. Our calls are now clear and stable and Internet connectivity has been vastly improved.”

View document here: https://drive.google.com/file/d/0B7Nn-0pr7vvocm5OVFRUZExJOW8/view?usp=sharing

Thoughts, Prayers, and One Talk Testimonials!

Our thoughts and prayers go out to all of the people whose lives were disrupted by Harvey and Irma.

While many people watched Hurricane Irma from afar, SOVA’s Florida office was in the midst of it. Thankfully some of our employees (and their dog!) packed up a van and headed north to the safety of our Pennsylvania offices. With their One Talk phones in tow, they didn’t miss a business opportunity! Left Florida on Friday…up and running on Monday. No customer or support interruptions. How’s that for staying ahead of a storm!

Up to $200 in Router Savings when Buying One Talk

In partnership with SOVA, customers can save up to $200 on select accelerated routers when purchasing their One Talk desk phones from SOVA.

Customer Flyer: https://drive.google.com/open?id=0B7Nn-0pr7vvocWtnNGJPaFpIQWM

If you have any questions, please contact Sandie Osterhus, 561-513-3489, sosterhus@sova.com.

New enhancements to SOVA's One Talk Ordering Site

Exciting News! Our website (www.sovainc.net) was recently updated.

The new enhancements are available now when you click on the "Order Now" portion. Once there, you will find the following:

1. Four individual tabs at the top, which are located underneath "Introducing Verizon One Talk", they are labeled: One Talk Phones, Routers, Accessories, & Installation
2. The 1st Tab features all the phones
3. The 2nd Tab features Accelerated Routers right now but will include our full portfolio as soon as we are able to roll it out
4. The 3rd Tab features the wall mount brackets for both the T41 & T46G and will expand to more accessories in the coming months
5. The 4th Tab features an easy way for the customers to purchase installation. 

One Talk and Accelerated Router Promo from SOVA - 8/1/2017 to 12/31/2017

Effective August 1, 2017 through December 31, 2017: One Talk and LTE Business Continuity Bundle from SOVA

Customers automatically qualify for a promotional Accelerated Router when they purchase a One Talk Phone System. 

VZW Sales Reps: Please submit router request with PRM Lead.

If you have any questions, please contact Sandie Osterhus, SOVA’s Director of Sales, sosterhus@sova.com, 561-513-3489.


VIEW DETAILS HERE: https://drive.google.com/open?id=0B7Nn-0pr7vvoaERTVE54Vk5NZEk

NOW EXTENDED TO JULY 31: One Talk and LTE Business Continuity Bundle from SOVA

The Verizon One Talk and LTE Business Continuity Bundle has been extended again…now through July 31st! As a reminder, customers automatically qualify for a promotional Accelerated Router when they purchase a One Talk Phone System.

VZW Sales Reps: Please submit router request with PRM Lead.

If you have any questions, please contact Sandie Osterhus, SOVA’s Director of Sales, sosterhus@sova.com, 561-513-3489.

View details here: https://drive.google.com/file/d/0B7Nn-0pr7vvoamwyekdabG1OUTQ/view?usp=sharing

Promotion Extended until July 15th!!

Great news!!

The Verizon One Talk and LTE Business Continuity Bundle has been extended! Through July 15^th, customers automatically qualify for a promotional Accelerated Router when they purchase a One Talk Phone System. Please see attached for details.

VZW Sales Reps: Please submit router request with PRM Lead.

If you have any questions, please contact Sandie Osterhus, SOVA’s Director of Sales, sosterhus@sova.com, 561-513-3489.

View promotion details here.

Verizon One Talk Best Practice - Do Not Use Temporary Numbers

An important reminder from SOVA and Verizon Wireless Channel Management:

When activating the customer profile, please start with the desk phones first. Activate new numbers, followed by any numbers that are being ported. Do not use temporary numbers in place of a ported number, allow those to stand as they are. Mobile Clients are added last within this scenario.

This information will also be posted in our LinkedIn Group page.

One Talk and LTE Business Continuity Bundle

Introducing the Verizon One Talk and LTE Business Continuity Bundle. Through June 30th, customers automatically qualify for a promotional Accelerated Router when they purchase a One Talk Phone System.

VZW Sales Reps: Please submit router request with PRM Lead.

If you have any questions, please contact Sandie Osterhus, SOVA’s Director of Sales, sosterhus@sova.com, 561-513-3489.

View/Download promotion details here.

Verizon One Talk Best Practice - Cut through the Email Clutter!

We recently met with some great VZW Sales Reps who had the follow suggestion for our team, and we really think this is a Best Practice that works both ways: 

• Include the Customer Name and Lead ID # in the subject line of all email communications.

Since our mutual One Talk business is growing, this really helps everyone cut through the email clutter!

Do you have a “Best Practice” tip or program recommendation? We would love to hear from you. Leave a comment, or contact Sandie Osterhus, our Director of Sales, at sosterhus@sova.com.

Verizon One Talk Best Practices - 2 Tips from SOVA

Time for some One Talk Best Practices tips from SOVA, your Verizon One Talk Partner!

TIP #1

Issue: It can be difficult for the SOVA Agent to get in touch with your customer after getting the One Talk lead through PRM.

Best Practice: Send an introductory email to your customer with the SOVA Agent copied.  This quick introduction really helps initiate communication between your customer and the SOVA Agent. (If you don’t know the SOVA Agent, they will reach out to you with their contact information.)

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TIP #2

Issue: Poorly coordinated number porting can cause a customer to go out of service!

Best Practice: To ensure smooth installations and porting we recommend a two-step process:

1. Activate NEW numbers as soon as you get the MAC IDs and advise your SOVA sales rep when you have done so.   
2. For numbers requiring porting, DO NOT ACTIVATE the associated devices until your SOVA team has confirmed to you that all of the necessary post-sale steps have been completed. 

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If you would like to discuss any of this information further, please contact Sandie Osterhus, SOVA’s Director of One Talk Sales, sosterhus@sova.com, 561-513-3489.

Connect with Important SOVA One Talk Contacts!

Sandie Osterhus
SOVA - Director of Sales
Office: 561-513-3489
Mobile: 561-281-5435
Email: sosterhus@sova.com
Connect on LinkedIn

SOVA Agents: Contact Sandie for questions regarding the training and/or sale of One Talk.

Verizon Wireless: Contact Sandie to be introduced to the SOVA Agent for your specific region, for escalations regarding SOVA Agents, and for any questions about our One Talk processes.

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Bridget O'Malley
SOVA - Director, Wireless Sales Support
Office: 570-655-5065 Ext. 126
Email: bomalley@sova.com
Connect on LinkedIn 

SOVA Agents: Contact Bridget for all One Talk support questions, shipping and handling information (including MAC IDs), quoting tool and pricing, rebates, returns, and compensation.

Verizon Wireless: Contact Bridget with questions regarding shipping and MAC IDs, as well as general One Talk questions.

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Steve Sipos
Verizon Wireless Channel Manager
Office: 914-589-0515
Email: steven.sipos@vzw.com
Connect on LinkedIn

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Alternate Escalations

Mary Trainor
SOVA - Vice President (Main Point of Escalation) 
Office: 570-824-6800 Ext. 112
Email: mary@sova.com
Connect on LinkedIn

Gene Esopi
SOVA - President (Secondary Point of Escalation)
Office: 570-824-6800 Ext. 113
Email: gene@sova.com
Connect on LinkedIn

Questions for One Talk Prospects

Qualify your customers with ease using this Questions for Prospects document.

Included:

• Questions about Features

• Questions about Bandwidth/Existing Infrastructure

• Questions about Current Services/Contracts

• General One Talk Guidelines

• One Talk Challenges

View/Download here.

Welcome to Verizon One Talk Insight by SOVA

We're glad to offer you access to this website which is dedicated to informing Verizon Business Reps and SOVA Agents about revisions, changes, and updates to the Verizon One Talk platform. This is also a place to share Use Case Success Stories, tips, and encourage One Talk discussions.

We hope you find it beneficial and we always welcome your feedback.

We look forward to working with you and your customers!

Please stay tuned for upcoming announcements.