Time for some One Talk Best Practices tips
from SOVA, your Verizon One Talk Partner!
TIP #1
Issue: It can be difficult for the SOVA Agent to get
in touch with your customer after getting the One Talk lead through PRM.
Best Practice: Send an introductory email to your customer
with the SOVA Agent copied. This quick introduction really helps initiate
communication between your customer and the SOVA Agent. (If you don’t know the
SOVA Agent, they will reach out to you with their contact information.)
TIP #2
Issue: Poorly
coordinated number porting can cause a customer to go out of service!
Best Practice: To
ensure smooth installations and porting we recommend a two-step process:
- Activate NEW numbers as soon as you get the MAC IDs and
advise your SOVA sales rep when you have done so.
- For numbers requiring porting, DO NOT ACTIVATE the associated devices until your SOVA team has confirmed to you that all of the necessary post-sale steps have been completed.
If you would like to discuss any of this information
further, please contact Sandie Osterhus, SOVA’s Director of One Talk Sales, sosterhus@sova.com, 561-513-3489.
